Shipping Policy

BRILLO BUY LLC Shipping Policy: Getting Your Inspired Home & Garden Goods to You! 🚀

At BRILLO BUY LLC, we’re just as excited as you are to get our inspired home and garden products into your hands (and paws!). We’ve crafted this shipping policy to be as clear and helpful as possible, ensuring a smooth and delightful experience from click to delivery. Get ready to transform your spaces with the perfect products for your pet’s best life!

1. Shipping Overview: FREE Shipping Always! 🎉

That’s right! We offer FREE SHIPPING on ALL orders within the USA. No minimum purchase required! We believe in making it easy to bring joy to your home and garden, without any hidden fees or surprises. We want to make your experience as seamless as possible. We want you and your pet to be happy!

2. Processing Time: Getting Your Order Ready for Its Journey ⏳

Once you’ve placed your order, our dedicated team springs into action! We typically need 1-2 business days to carefully process your order. This includes:

Order Verification: Double-checking all the details to ensure accuracy.
Quality Inspection: Making sure your items are in perfect condition before they leave our warehouse.
Secure Packaging: Packing your items with care to protect them during transit. We use professional-grade packaging to ensure your products arrive safely and soundly.

We know you’re eager to receive your order, and we’re committed to getting it shipped out as quickly as possible!

3. Shipping Methods and Timeframes: Fast and Reliable Delivery 🚚

We partner with trusted carriers to ensure your order arrives safely and on time. Our standard shipping timeframe is 3-5 business days after your order has been processed. This means you can expect your package to arrive within 4-7 business days from the date you place your order. This timeframe is an estimate and may vary slightly depending on the carrier and your location.

4. Shipping Costs: Free Shipping, Always! 💰

As mentioned before, we offer FREE SHIPPING on all orders, no matter the size or price! Enjoy shopping without worrying about extra shipping fees.

5. Shipping Restrictions: Where We Ship 🗺️

Currently, we only ship to addresses within the United States. We hope to expand our shipping options in the future, so stay tuned! We do not currently ship to PO Boxes, APO/FPO addresses. We apologize for any inconvenience this may cause.

6. Order Tracking Information: Stay in the Know! 📦

Once your order has shipped, you’ll receive a confirmation email with a tracking number. You can use this tracking number to monitor the progress of your shipment and see its estimated delivery date. Just click the link in the email or visit the carrier’s website to track your package. We are here to help if you have any issues!

7. Delivery Issues and Solutions: We’re Here to Help! 🤝

In the rare event that you experience any issues with your delivery (e.g., damaged items, missing package), please contact us immediately at +1 (502) 888-8590 or email us through our contact form. We’ll work with you to resolve the issue as quickly as possible. Our goal is your complete satisfaction!

Damaged Items: Please send us photos of the damaged items and packaging, and we’ll arrange for a replacement or refund.
Missing Package: We’ll investigate the issue with the carrier and keep you updated on the progress.

8. Holiday and Weekend Shipping: Planning Ahead 🗓️

Please note that processing and shipping times may be slightly longer during holidays and weekends. We appreciate your patience and understanding during these busy periods.

9. Special Handling Instructions: Let Us Know! 📝

If you have any special instructions for delivery (e.g., “Leave package at back door”), please include them in the “Order Notes” section during checkout. While we can’t guarantee that the carrier will follow these instructions, we’ll do our best to communicate them.

10. Contact Information for Shipping Questions: We’re Just a Call Away! 📞

If you have any questions or concerns about our shipping policy, please don’t hesitate to contact us:

Phone: +1 (502) 888-8590
Address: 141 TOWNE DR, ELIZABETHTOWN, Kentucky 42701 United States
Service Hours: 9 AM – 5 PM EST, Monday – Friday

We’re here to help make your BRILLO BUY LLC experience as enjoyable as possible. Thank you for choosing BRILLO BUY LLC! We are confident you will love your new pet products and home decor!

BRILLO BUY LLC: Inspired Interiors for Your Pet’s Best Life! ✨

Return and Refund Policy

BRILLO BUY LLC Happiness Guarantee – Easy Returns & Refunds 🏡

At BRILLO BUY LLC, we want you and your furry friend to absolutely love your home and garden additions. If for any reason you’re not completely satisfied, our return and refund policy is designed to make the process smooth and worry-free.

💖 30-Day Risk-Free Return Policy

We offer a 30-day return period from the date you receive your order:

Free Return Shipping on most items
Full Refunds once we receive your item
No Restocking Fees

⚠️ Note for Installment Payment Purchases

For purchases made using third-party installment payment providers, a 14-day return period may apply depending on the provider’s policies. Please ensure returns are initiated within this timeframe for such orders.

✅ Return Eligibility

Items must be unused, in original packaging, and free of damage, pet hair, or dirt
Some items are non-returnable (e.g., custom-made products, pet food/treats, and items marked “Final Sale”)

🔄 How to Return

Contact us at support@brillobuy.us or +1 (502) 888-8590 within the return window.
Receive your prepaid return label and instructions.
Send the item back—refunds are processed within 5–7 business days.

🛡️ Damaged or Defective?

Let us know right away with photos if you receive an item that’s damaged or defective. We’ll quickly send a replacement or issue a full refund.

📞 Need Help?

Email: support@brillobuy.us
Phone: +1 (502) 888-8590 (9 AM – 5 PM EST, Mon–Fri)
Returns Address: 141 TOWNE DR, ELIZABETHTOWN, Kentucky 42701, United States

Solid Wood Outdoor Dog House for Medium and Small Dogs, Sturdy, Comfortable, DIY-Friendly

Description

Reviews