Track Your BRILLO BUY LLC Order 📦

Hi there! We know you’re excited to receive your order from BRILLO BUY LLC. We’re just as excited for you! This page will help you track your package every step of the way. We want to ensure your pet’s new favorite items arrive safe and sound. 🐾

How to Track Your Order (Easy Steps!)

  1. Find Your Tracking Number: Check your email inbox (and spam folder!) for an email from BRILLO BUY LLC with the subject “Your BRILLO BUY LLC Order Has Shipped!” This email contains your unique tracking number.
  2. Visit the Carrier’s Website: Use the tracking number to check the status of your delivery on the carrier’s website (usually USPS, FedEx, or UPS – the email will specify).
  3. Alternatively, Use Our Quick Tracker Below: Enter your tracking number below for a quick update.



Understanding Your Order Status

Here’s a breakdown of what each order status means:

  • Order Received: We’ve received your order and are getting everything ready! 🎉
  • Processing (1-2 business days): Your order is being carefully prepared and packaged with love. We typically need 1-2 business days to process your order before shipping.
  • Shipped: Hooray! Your order has left our warehouse and is on its way to you. You can now track its progress using the tracking number provided in your shipping confirmation email. 🚚
  • Out for Delivery: The carrier has your package and it’s expected to be delivered today! Keep an eye out! 👀
  • Delivered: Your order has arrived! We hope your pet loves their new items! ❤️

Tracking Information Timeline

Tracking updates usually appear within 24-48 hours after your order has shipped. The timeline will show the progress of your package, including its location and estimated delivery date.

Example:

  • June 15, 2024, 8:00 AM: Package picked up by carrier
  • June 16, 2024, 2:00 PM: Arrived at regional distribution center
  • June 17, 2024, 9:00 AM: Out for delivery

What If My Tracking Isn’t Updating?

Sometimes, tracking information can take a little while to update. Don’t worry, that’s perfectly normal! Here’s what you can do:

  • Wait 24-48 hours: Allow some time for the tracking information to be updated by the carrier.
  • Double-Check Your Tracking Number: Ensure you’ve entered the tracking number correctly. A simple typo can cause issues.
  • Contact Us: If you haven’t seen any updates after 48 hours, please don’t hesitate to contact our support team at support@brillobuy.us or call us at +1 (502) 888-8590. We’re here to help!

Delivery Issues and Solutions

We understand that sometimes things don’t go as planned. Here are some common delivery issues and how to resolve them:

  • Package Marked as Delivered, But You Haven’t Received It:
    • Check with your neighbors to see if the package was accidentally delivered to them.
    • Look around your property, including porches, back doors, and garages.
    • Contact the carrier to inquire about the delivery details.
    • If you still can’t find your package after 24 hours, contact us at support@brillobuy.us, and we’ll investigate.
  • Damaged Package:
    • Take photos of the damaged package and the contents.
    • Contact us at support@brillobuy.us with the photos and your order number. We’ll work with you to find a solution.
  • Incorrect Address:
    • If you entered the wrong address during checkout, please contact us immediately. We’ll do our best to update the address with the carrier, but we can’t guarantee it.
    • If the package is delivered to the wrong address, contact the carrier to see if they can reroute it.

Contact Information for Order Questions

Need help with your order? We’re here for you! 🙋‍♀️

Frequently Asked Questions (FAQs)

How long does it take for my order to ship?
We typically process orders within 1-2 business days. Once shipped, delivery usually takes 3-5 business days within the USA.
Can I change my shipping address after placing an order?
We’ll do our best to accommodate address changes, but it’s not always possible. Please contact us immediately at support@brillobuy.us with your order number and the correct address.
Do you ship internationally?
Currently, we only ship within the USA.
My tracking information says “delivered,” but I haven’t received my package. What should I do?
Please check with your neighbors and look around your property. If you still can’t find it after 24 hours, contact us at support@brillobuy.us, and we’ll investigate.

Our Shipping Partners

We partner with reliable carriers to ensure your order arrives safely and on time. Our primary shipping partners include:

  • USPS
  • FedEx
  • UPS

The specific carrier used for your order will be indicated in your shipping confirmation email.

Order Modification Requests

Need to make changes to your order? We’re here to help!

While we strive to fulfill orders as quickly as possible, we understand that sometimes you need to make modifications.

If you need to change something about your order (like the size, color, or quantity of an item), please contact us immediately at support@brillobuy.us with your order number and the details of the changes you’d like to make.

Please note: We can only accommodate modification requests if your order hasn’t already been processed and shipped. Once your order has shipped, we’re unable to make any changes.

Thanks for shopping with BRILLO BUY LLC! We appreciate your business. ❤️