👋 Let’s Connect! We’re Here to Help Your Pet’s Paradise Bloom!
At BRILLO BUY LLC, we’re passionate about creating inspired interiors that bring joy to both you and your beloved pets. Whether you have a question about an order, need help choosing the perfect plant, or just want to share your pet’s happy place, we’re all ears! We promise to provide you with the best possible support.
Reach Out to Us Directly:
- Phone: +1 (502) 888-8590 (We’re happy to chat! 📞)
- Email: support@brillobuy.us (We aim to respond within 24 hours!)
- Business Hours: 9 AM – 5 PM EST, Monday – Friday
Visit Us (By Appointment Only):
141 TOWNE DR, ELIZABETHTOWN, KY 42701
Please note: We primarily operate online, so visits are by appointment only. Contact us to schedule a time!
Send Us a Message – We’re Listening! 📝
Have a specific question or just want to say hello? Use the form below! We pride ourselves on our quick response times and aim to get back to you as soon as possible.
Our Promise to You: Your Happiness is Our Priority! ❤️
At Brillobuy, we’re not just selling products; we’re building relationships. We’re committed to providing you with exceptional customer service and ensuring your complete satisfaction. We stand behind our products and are always here to help you create the perfect haven for your pets.
What to Expect: Our Response Time
We understand that your time is valuable. That’s why we strive to respond to all inquiries within 24 hours during our business hours (Monday – Friday, 9 AM – 5 PM EST). For inquiries received outside of these hours, we’ll get back to you on the next business day. We appreciate your patience!
Quick Answers: Common Inquiry Categories
To help you find the information you need quickly, here are some common inquiry categories with direct contact options:
- Order Questions & Support: support@brillobuy.us (Include your order number for faster assistance!)
- Product Information & Recommendations: support@brillobuy.us (Tell us about your pet and their needs!)
- Returns & Exchanges: returns@brillobuy.us (Please review our Returns Policy first.)
- Technical Support: techsupport@brillobuy.us (Describe the issue in detail.)
- Wholesale Inquiries: wholesale@brillobuy.us (We’d love to partner with you!)
- Partnership Opportunities: partnerships@brillobuy.us (Let’s collaborate!)
- General Feedback: feedback@brillobuy.us (We value your opinion!)
Connect With Us on Social Media! 📱
Join our community of pet lovers and stay up-to-date on the latest products, promotions, and adorable pet pics! Follow us on:
Our Hours of Operation:
We’re available to assist you during the following hours:
- Monday – Friday: 9 AM – 5 PM EST
- Saturday & Sunday: Closed
Holiday Schedule:
Please note that we are closed on major US holidays, including:
- New Year’s Day
- Memorial Day
- Independence Day
- Labor Day
- Thanksgiving Day
- Christmas Day
Emergency Contact Information:
For urgent matters outside of our regular business hours, please email emergency@brillobuy.us. We’ll do our best to respond as quickly as possible.
100% Satisfaction Guarantee: We’re confident you’ll love our products. If you’re not completely satisfied, simply contact us for a full refund! That’s the BRILLO BUY LLC promise. 👍