Frequently Asked Questions – Brillobuy

Welcome to the BRILLO BUY LLC FAQ page! We’re here to help you find the answers you need. If you don’t see your question answered below, please don’t hesitate to contact us at support@brillobuy.us or call us at +1 (502) 888-8590. We’re dedicated to providing inspired interiors for your pet’s best life!

🛍️ Ordering & Shopping

How do I place an order?

Placing an order with BRILLO BUY LLC is easy! Simply browse our collection of home-garden products for your furry friends, add the items you love to your cart, and proceed to checkout. You’ll be guided through the steps to enter your shipping information and payment details. We’re confident you’ll find something your pet will adore! 🐾

What payment methods do you accept?

We accept a variety of payment methods to make your shopping experience as convenient as possible:

  • Credit Cards (Visa, Mastercard, American Express, Discover)
  • PayPal
  • Apple Pay
  • Google Pay

Choose the option that works best for you!

Is my payment information secure?

Absolutely! Your security is our top priority. We use industry-standard SSL encryption to protect your payment information during transmission. You can shop with confidence knowing your data is safe and secure. We never store your full credit card details on our servers.

Can I modify or cancel my order?

We understand that sometimes things change! If you need to modify or cancel your order, please contact us as soon as possible at support@brillobuy.us or call +1 (502) 888-8590. We’ll do our best to accommodate your request. However, once an order has been processed for shipping (usually within 1-2 days), we may not be able to make changes. We process orders quickly to get your items to you as soon as possible!

Do you offer gift cards?

Yes, we do! Give the gift of inspired interiors. You can purchase Brillobuy gift cards of various denominations on our website. They’re the perfect way to let your loved ones choose the perfect products for their pets and homes. They’re delivered digitally and can be redeemed at checkout.

📦 Shipping & Delivery

Do you offer free shipping?

Yes! We offer free shipping on all orders, no minimum purchase required! That’s right, every order ships free. We believe everyone should have access to great products without worrying about extra costs. 🚚

How long does shipping take?

We strive to get your order to you as quickly as possible. Here’s a general timeline:

  • Processing Time: 1-2 business days (this is the time it takes to prepare your order for shipment)
  • Shipping Time: 3-5 business days (this is the time it takes for the carrier to deliver your package)

So, you can expect to receive your order within 4-7 business days from the date you place it. We’ll keep you updated every step of the way!

What shipping methods do you offer?

We primarily use reliable carriers such as UPS, FedEx, and USPS to ensure your order arrives safely and on time. The specific carrier will depend on your location and the size/weight of your order.

Do you ship internationally?

Currently, we only ship within the United States. We hope to expand our shipping options in the future, but for now, we’re focused on providing the best possible service to our customers in the USA. 🇺🇸

How can I track my order?

Once your order has shipped, you’ll receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the progress of your shipment on the carrier’s website. You can also track it within your BRILLO BUY LLC account!

What if my package is lost or damaged?

Oh no! We’re so sorry to hear that. Please contact us immediately at support@brillobuy.us or call +1 (502) 888-8590. We’ll work with the carrier to investigate the issue and find a solution, whether it’s a replacement or a refund. We want to make sure you’re completely satisfied. We have a dedicated team that handles those issues.

🔄 Returns & Exchanges

What is your return policy?

We want you to be completely happy with your Brillobuy purchase! If you’re not satisfied for any reason, you can return your item within 30 days of delivery for a full refund. The item must be in its original condition and packaging.

How do I return an item?

Returning an item is simple! Here’s how:

  1. Contact us at support@brillobuy.us to request a return authorization.
  2. We’ll provide you with a prepaid shipping label.
  3. Pack the item securely in its original packaging.
  4. Affix the shipping label to the package.
  5. Drop off the package at the designated carrier location.

That’s it! We’ll process your refund once we receive the returned item.

Do you offer exchanges?

Yes, we do! If you’d like to exchange an item for a different size, color, or product, please contact us at support@brillobuy.us or call +1 (502) 888-8590. We’ll be happy to help you find the perfect replacement. We will send out the replacement product once the original item is returned to us.

How long do refunds take?

Once we receive your returned item, we’ll process your refund within 5-7 business days. The refund will be credited back to your original payment method. You’ll receive an email notification once the refund has been processed.

Who pays for return shipping?

We do! Return shipping is always free for eligible returns within 30 days. We’ll provide you with a prepaid shipping label, so you don’t have to worry about any extra costs.

🛡️ Product & Warranty

Are your products authentic?

Absolutely! We source our products directly from reputable manufacturers and suppliers. We guarantee the authenticity and quality of every item we sell. We would never sell something that we wouldn’t use ourselves!

What warranty do you offer?

We stand behind the quality of our products. We offer a 1-year warranty against defects in materials and workmanship. If you experience any issues with your product within the warranty period, please contact us at support@brillobuy.us or call +1 (502) 888-8590, and we’ll be happy to assist you.

How do I care for my products?

Care instructions vary depending on the specific product. Please refer to the product label or description for detailed care instructions. If you have any questions, feel free to contact us!

What if I receive a defective item?

We’re so sorry if you received a defective item! Please contact us immediately at support@brillobuy.us or call +1 (502) 888-8590 with photos or videos of the defect. We’ll arrange for a replacement or a full refund, depending on your preference. We’ll cover all shipping costs associated with the return of the defective item.

👥 Account & Support

Do I need to create an account?

Creating an account is optional, but it offers several benefits! With an account, you can:

  • Track your order history
  • Save your shipping information for faster checkout
  • Receive exclusive offers and promotions

You can still place an order as a guest if you prefer.

How do I reset my password?

If you’ve forgotten your password, simply click the “Forgot Password” link on the login page. You’ll be prompted to enter your email address, and we’ll send you instructions on how to reset your password.

How can I contact customer service?

We’re here to help! You can contact our customer service team via:

We strive to respond to all inquiries as quickly as possible.

What are your business hours?

Our customer service team is available from 9 AM to 5 PM EST, Monday through Friday. We’re closed on weekends and major holidays.

Still have questions? Contact us today! We’re here to help you create inspired interiors for your pet’s best life! support@brillobuy.us or call +1 (502) 888-8590