BRILLO BUY LLC Privacy Policy: Your Privacy Matters to Us! 🏡

At BRILLO BUY LLC (Inspired Interiors for Your Pet’s Best Life), founded in 2025, we’re passionate about bringing beautiful and functional home and garden solutions, especially those that make your pet’s life better! We understand that your privacy is important, and we’re committed to protecting it. This Privacy Policy explains how we collect, use, share, and protect your information when you use our website (brillobuy.us) or interact with us in any way. Think of this as our promise to you – we’ll treat your data with the same care and respect we treat our own furry friends! We are located at 141 TOWNE DR, ELIZABETHTOWN, Kentucky 42701, and you can reach us at +1 (502) 888-8590 or support@brillobuy.us during our service hours, 9 AM – 5 PM EST, Monday – Friday.

We’ve designed this policy to be easy to understand, but if you have any questions, please don’t hesitate to contact us. We’re here to help! 😊

Information Collection: What We Gather & Why

We collect information in a few different ways:

  • Information You Provide Directly: This includes things like your name, email address, phone number, shipping address, and billing information when you create an account, place an order, subscribe to our newsletter, contact customer support, or participate in a survey. We need this information to process your orders, ship your products, and provide you with the best possible customer service. We also store any communication you have with our support team to help us provide excellent service.
  • Payment Information: When you make a purchase, we collect payment information such as your credit card details or PayPal information. This data is securely processed by our trusted payment processor (see “Third-Party Services” below). We do *not* store your full credit card number on our servers. We only store a tokenized version for recurring billing (if applicable) and fraud prevention.
  • Browsing Information: We automatically collect certain information about your device and browsing activity when you visit our website. This includes your IP address, browser type, operating system, referring URLs, pages visited, and the dates/times of your visits. We use cookies and similar technologies to collect this information.

Why do we collect all this? We want to make your experience with BRILLO BUY LLC as smooth and enjoyable as possible! This information helps us:

  • Process and fulfill your orders quickly and accurately.
  • Personalize your shopping experience and recommend products you might love.
  • Improve our website and services based on your feedback and browsing behavior.
  • Send you relevant marketing communications (with your consent, of course!).
  • Provide excellent customer support and resolve any issues you might have.
  • Prevent fraud and ensure the security of our website.

Use of Information: How We Put Your Data to Work

We use the information we collect to:

  • Fulfill Orders: Process payments, ship products, and provide order updates.
  • Customer Service: Respond to your inquiries, resolve issues, and provide support. We pride ourselves on our responsive and helpful customer service.
  • Personalization: Recommend products, personalize your shopping experience, and tailor our marketing communications to your interests. We want to help you find the perfect items for your home and garden!
  • Marketing: Send you email newsletters, promotional offers, and updates about new products and services (only if you’ve opted in!). You can unsubscribe at any time.
  • Website Improvement: Analyze website usage to improve our website design, functionality, and content. We’re always striving to make our website better!
  • Security: Detect and prevent fraud, protect our website and users, and comply with legal requirements.

Information Sharing: Who We Share Your Data With (and Why)

We only share your information with trusted third parties who help us provide our services. We will *never* sell your personal information to anyone! Here’s who we might share your data with:

  • Payment Processors: We use secure payment processors like PayPal and Stripe to process your payments. They have their own privacy policies, which we encourage you to review.
  • Shipping Carriers: We share your shipping address and contact information with shipping carriers like FedEx, UPS, and USPS to deliver your orders.
  • Customer Service Providers: We may use third-party customer service platforms to help us manage and respond to your inquiries.
  • Marketing Service Providers: We use email marketing platforms to send you newsletters and promotional offers (only if you’ve opted in!).
  • Analytics Providers: We use analytics tools like Google Analytics to track website usage and improve our services. These tools use cookies to collect anonymized data.
  • Advertising Partners: We may work with advertising partners to show you relevant ads on other websites. This may involve sharing anonymized or pseudonymized data.
  • Legal Requirements: We may disclose your information if required by law, such as in response to a subpoena or court order.

We have carefully vetted all of our third-party service providers and ensure that they have adequate security measures in place to protect your information. We only share the minimum amount of information necessary for them to perform their services.

Data Security: Keeping Your Information Safe and Sound

We take data security very seriously and implement a variety of security measures to protect your information from unauthorized access, use, or disclosure. These measures include:

  • Encryption: We use SSL encryption to protect your data during transmission.
  • Firewalls: We use firewalls to prevent unauthorized access to our servers.
  • Access Controls: We restrict access to your information to authorized personnel only.
  • Regular Security Audits: We conduct regular security audits to identify and address potential vulnerabilities.
  • PCI Compliance: We are PCI DSS compliant, which means we adhere to strict security standards for handling credit card information.

Data Retention: We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. For example, we retain order information for tax and accounting purposes. We will securely delete your information when it is no longer needed.

While we strive to protect your information, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee absolute security. However, we are committed to continuously improving our security practices to protect your data.

User Rights: You’re in Control of Your Data!

You have certain rights regarding your personal information, including:

  • Access: You have the right to access the personal information we hold about you.
  • Rectification: You have the right to correct any inaccurate or incomplete personal information we hold about you.
  • Erasure: You have the right to request that we delete your personal information (also known as the “right to be forgotten”). We will comply with your request unless we have a legitimate reason to retain the information, such as for legal or accounting purposes.
  • Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit that information to another controller.
  • Restriction: You have the right to restrict the processing of your personal information in certain circumstances, such as when you dispute the accuracy of the information.
  • Object: You have the right to object to the processing of your personal information for direct marketing purposes.
  • Withdraw Consent: If you have provided consent to the processing of your personal information, you have the right to withdraw your consent at any time.

How to Exercise Your Rights: To exercise any of these rights, please contact us at support@brillobuy.us. We will respond to your request within a reasonable timeframe (typically within 30 days). We may need to verify your identity before fulfilling your request.

California Residents (CCPA): If you are a California resident, you have certain additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect about you, the right to opt-out of the sale of your personal information (we don’t sell your data!), and the right to non-discrimination for exercising your CCPA rights.

EU Residents (GDPR): If you are a resident of the European Economic Area (EEA), you have certain rights under the General Data Protection Regulation (GDPR), as outlined above. We comply with the GDPR requirements for the collection, use, and protection of your personal information.

Cookies Policy: Delicious (and Useful!) Little Bits of Data

We use cookies and similar technologies to enhance your browsing experience, personalize content, and analyze website traffic. Cookies are small text files that are stored on your device when you visit a website.

Types of Cookies We Use:

  • Essential Cookies: These cookies are necessary for the website to function properly. They enable you to navigate the website and use its features, such as adding items to your shopping cart and checking out.
  • Performance Cookies: These cookies collect information about how you use our website, such as which pages you visit most often and whether you experience any errors. We use this information to improve the performance of our website.
  • Functional Cookies: These cookies allow us to remember your preferences, such as your language and location. This allows us to personalize your experience on our website.
  • Advertising Cookies: These cookies are used to show you relevant ads on other websites. They may also be used to track your browsing activity across different websites. We use these to ensure you see ads for products you’re actually interested in!
  • Analytics Cookies: We use tools like Google Analytics to understand how visitors use our site. This helps us improve the user experience and make data-driven decisions.

Managing Cookies: You can control cookies through your browser settings. You can choose to block all cookies, block only third-party cookies, or delete cookies that have already been stored on your device. Please note that blocking cookies may affect your ability to use certain features of our website.

For more information about cookies and how to manage them, please visit www.allaboutcookies.org.

Third-Party Services: Partners We Trust

We use a variety of third-party services to help us provide our services. These services include:

  • Payment Processing: Stripe, PayPal
  • Shipping: FedEx, UPS, USPS
  • Email Marketing: Mailchimp
  • Analytics: Google Analytics
  • Customer Service: Zendesk (example)

Each of these services has its own privacy policy, which we encourage you to review. We are not responsible for the privacy practices of these third-party services.

International Transfers: Sending Data Across Borders

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country. For example, data may be transferred to the United States, where our servers are located.

We will take appropriate safeguards to protect your information when it is transferred internationally, such as using standard contractual clauses approved by the European Commission or relying on the Privacy Shield framework (if applicable).

Updates to Policy: Keeping You Informed

We may update this Privacy Policy from time to time. We will post any changes on our website and notify you by email if the changes are significant. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

Contact Information: Let’s Talk Privacy!

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us:

We are committed to addressing your concerns promptly and fairly. We believe in transparency and want to make sure you feel confident about how we handle your data. Thank you for trusting BRILLO BUY LLC! ❤️