BRILLO BUY LLC Happiness Guarantee – Easy Returns & Refunds 🏡

At BRILLO BUY LLC, we want you and your furry friend to absolutely love your home and garden additions. If for any reason you’re not completely satisfied, our return and refund policy is designed to make the process smooth and worry-free.

💖 30-Day Risk-Free Return Policy

We offer a 30-day return period from the date you receive your order:

  • Free Return Shipping on most items

  • Full Refunds once we receive your item

  • No Restocking Fees

⚠️ Note for Installment Payment Purchases

For purchases made using third-party installment payment providers, a 14-day return period may apply depending on the provider’s policies. Please ensure returns are initiated within this timeframe for such orders.

✅ Return Eligibility

  • Items must be unused, in original packaging, and free of damage, pet hair, or dirt

  • Some items are non-returnable (e.g., custom-made products, pet food/treats, and items marked “Final Sale”)

🔄 How to Return

  1. Contact us at support@brillobuy.us or +1 (502) 888-8590 within the return window.

  2. Receive your prepaid return label and instructions.

  3. Send the item back—refunds are processed within 5–7 business days.

🛡️ Damaged or Defective?

Let us know right away with photos if you receive an item that’s damaged or defective. We’ll quickly send a replacement or issue a full refund.

📞 Need Help?

  • Email: support@brillobuy.us

  • Phone: +1 (502) 888-8590 (9 AM – 5 PM EST, Mon–Fri)

  • Returns Address: 141 TOWNE DR, ELIZABETHTOWN, Kentucky 42701, United States